Watani Online Nuisance
August 27, 2008
My password expired. I haven’t logged in for a while (a couple of months) and my password expired. Of every institute that I have ever dealt with, in Kuwait and internationally never has there ever been an expiry on my password!
For those who don’t know, Watani Online, is NBK (National Bank of Kuwait) Online banking service.
Now, if you’d ask, they’d probably say this is added security. I don’t think this is added security at all. It is an inconvenience to the customer. I am not an idiot. I can take care of my passwords, and if I can’t then it is my own problem. Why does NBK have to make it a harder experience for everyone to use their online service!
After I got the notice that my password had expired and that I had to create a new one, I clicked on the link to follow the instructions. I entered my banking information and a new password. My password was the same as my older one, since there is no way ever anyone can guess it, and I am pretty confident about that!
I got an error that my password has to be new, not something I had used before, and should combine letters and numbers and be between 6 and 8 characters. Now, why can I not use my old password? I understand again, that this is a security feature but come on. This only makes it worse for us who seem to have to change their password every few months because we don’t need to/want to log in!
Talking about security, why is the limit between 6 and 8 characters? Doesn’t that limit the number of password one can “create” that he/she can remember? Just imagine this, how many of those people use their 7 digit phone number, and a letter at the end of beginning as their password? Or, how many use a 4 number significant year and a 2-4 letter related or meaningful word? Also, being a tight community, it becomes easier to socially engineer these password being of that length.
Back to the new password form, two new fields popped in! I also needed to include my Civil ID and my account number to create a new password! Oh you have got to be kidding me. I do very much understand security, I am a System Admin, but this is crossing the line into annoyance and customer frustration!
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August 27th, 2008 at 10:58 pm
lanah bank rabawey
August 27th, 2008 at 11:00 pm
plastic,
6al3a men galb chena =p
August 27th, 2008 at 11:16 pm
Happens to me every time, and now since you have to enter a new password each time, I can’t keep up and end up forgetting what it was, and re-registereing again.
So so annoying!
August 27th, 2008 at 11:34 pm
i’m in an i hate nbk mood wana rage a war? :P
August 28th, 2008 at 12:14 am
You’d be complaining about the non-existence of the very same features if somehow someone did manage to get through your wonderful password.
Be thankful.
August 28th, 2008 at 5:27 am
MiYaFuSHi,
It is! I’m just going to wait it out until I really need to get on! ;l
fashionated,
Haha! You’re in a WAR mood mo in a hate nbk mood;p I’ll wait for that footie match to end then we’ll see if you’re still in a war mood lol..
manutdfanatic,
I doubt I’d be. I’m very self conscious when it comes to online security. I’m aware of the downsides and other factors. This is just plain annoying! There are other ways to ensure security, these standards are very much outdated!
August 28th, 2008 at 6:52 am
thaaaaaat is nooooooooothing
so i try checking my account and i put my password and they tell me its wrong now of course i am shocked and i do it again and again and then finally it tells me i have to go reactivate my card -_-
so i rush to the jam3iyah to activate it at the ATM and come back and mako fydaaa
I call their support and they tell me i have to reactivate AFTER 24 HOURS , HELLOOOOOOOOOOO! Couldn’t you include that in the message
AND THEN apparently the password you create for your epin now becomes your password …….. where is this information!!!!!!!!!!!!!!!
August 28th, 2008 at 9:19 am
call this inconvenience ? wait till your card expires and they issue a new card and screw all your beneficiary list and have to order a new epin and wait for a week to get it then set a new epin ( electronic pin ) password that you will never use again until they change the card … i wonder why they call it epin if you get it on a peace of paper whats so electronic about it ?
August 28th, 2008 at 10:45 am
Thats the dumbest thing i have ever heard , second only to stupid yahoo ‘deleting’ my emails for not logging in .
August 28th, 2008 at 11:07 am
Laialy,
Ouch..that is plain ridiculous!! Seriously.. customer experience and satisfaction down the drain!
MJKOUT,
I don’t know really, but that is also very idiotic as well! I guess the password thing wasn’t the only thing annoying customers!
Grey,
Why would they delete them if you have all that space! That’s plain stupid.. :l
August 28th, 2008 at 2:39 pm
i hate that bank. they claim they are the best yet their customer service, i shall dare to say it, is SHIT and they bureaucracy is just ridiculous. ive left that bank, currently im with tijari. may not be THE best, but at least its the best in customer service which makes it the best in my bookf :P
August 29th, 2008 at 5:46 am
my god , i just hate it when it comes to passwords conditions !! y3ny lemme have my own freaking password !!!!!
August 29th, 2008 at 8:31 am
Mrm,
Customer service is most important! That’s great really, good for you walla..
Navy,
Yeah, tell me about it! ;l
August 29th, 2008 at 8:00 pm
ugh! really gotta hate that!
KHF expires the password if you haven’t logged in within a month or so, and then you’d have to reactivate it by phone. but I was able to use the same password. I hated having to call and waaaaait and then try again online.
Grey, Yahoo has this “feature” where you can subscribe to some newsletter and it won’t delete your account.
August 31st, 2008 at 3:46 am
I have been saying this for years now! It has been a problem for a while and it is stubborn, it never stops and its annoying that the system is like that!
They spend so much on their all Microsoft solution yet they don’t know how to make a more user friendly interface!!!
August 31st, 2008 at 8:00 am
Shaymaa,
Really I didn’t know that about KFH yet! I seem to be logging in fine, though I don’t remember a month going by without me logging in heh. And why Do you have to call! ;l That just makes it more tiresome.. atleast it beats having to go to the branch..
Marzouq,
Nope they have no idea how to do that. I bet they only think about it from their perspective rather than the perspective of the customer.