Tech Support

May 9, 2007

I don’t enjoy when I ask for support and end up knowing more about the issue than the person I am calling. When I call customer support I expect to be the user, the customer. I expect to be given a quality service and assistance promptly and with efficiency.

However, when it turns out that I have to explain to the support people that I actually know what I’m talking about, and that they don’t have to simplify and use bogus terms to explain a technical concept, I start to lose faith in such employees. Especially that after I demonstrate the fact that I do know much more about the issue at hand than they expect, they still talk to me as if I know nothing about what the problem is and what I want from them.

P.S.

Posted in People, Rant